2534 - Assistant Store Manager, Nanaimo

Location: 6631 Island Hwy North #55, Nanaimo, BC, V9T 4T7, Canada

Base Pay: $22.00 - $25.00 / Hour

Employee Type: Full Time Non-Exempt

ASSISTANT STORE MANAGER WHO WE ARE Claire’s has safely pierced over 110 million ears worldwide and operates under a structured, step‑by‑step clinical piercing approach that prioritizes safety, sterility, and informed guest education at every stage of the service.

Our Piercing Specialists complete structured certification and ongoing skill validation to ensure every piercing is delivered with precision, consistency, and confidence— especially for first‑time and pediatric guests.

As a global fashion brand rooted in self‑expression, creativity, and fun, we bring the latest trends in accessories and professional piercing services to life through engaging retail experiences that empower customers to be their most authentic selves.

OVERVIEW As an Assistant Store Manager, you are a hands‑on leader who supports store performance through sales leadership, people development, operational execution, and piercing excellence. You partner closely with the Store Manager to deliver consistent results while reinforcing Claire’s Clinical Piercing Standards and elevating team capability around safe, professional piercing services.

You play an important role in bringing Claire’s retail business pillars to life by driving retail and piercing performance, coaching associates on consultation and service quality, and creating a positive team environment that delivers strong customer experiences and measurable results.

RESPONSIBILITIES

Piercing Excellence | Clinical Leadership

Deliver professional ear‑piercing services in accordance with Claire’s Clinical Piercing Standards and safety protocols.

Coach and validate Sales Associates and Part‑Time Managers on piercing technique, consultation quality, and aftercare education to ensure safe, consistent service execution.

Ensure piercing stations meet documented cleanliness, organization, and readiness standards at all times.

Monitor piercing performance metrics and drive growth through strong conversion, add‑on attachment, and aftercare compliance.

Reinforce certification requirements and support ongoing skill validation and development of the team.

Follow and enforce all sterilization, hygiene, eligibility screening, and incident reporting procedures without exception.

Customer Experience | Brand Ambassador

Consistently deliver friendly, engaging services that keep customers coming back and build loyalty to the brand.

Contribute to meeting and/or exceeding all KPI goals and objectives for the store by providing best‑in‑class service.

Lead by example in delivering exceptional, personalized customer experiences.

Resolve customer concerns and escalations with professionalism and empathy.

Champion brand standards and trend‑forward selling behaviors.

People | Training&Coaching

Support hiring, onboarding, and training of new associates.

Build positive relationships with peers and contribute to a positive, inclusive, high‑energy team culture.

Coach and develop associates on piercing consultation, placement precision, customer confidence‑building, and aftercare communication.

Conduct real‑time observation and feedback on piercing services to ensure adherence to clinical and safety standards.

Support certification completion and skill reinforcement for new piercing specialists.

Coach selling behaviors, including add‑ons, styling, and customer engagement.

Provide real‑time feedback, recognition, and performance support.

Sales&Business Performance | Results

Take ownership of store performance.

Support the execution of promotions, sales‑driving initiatives, and company priorities.

Drive store‑level piercing and product conversion, product attachment rate, and service execution standards through structured coaching and performance follow‑up.

Use performance data to identify gaps in consultation quality, attachment behaviors, and selling effectiveness, implementing clear action plans to improve results.

Operations | Store Execution

Support scheduling, cash handling, inventory accuracy, and visual execution.

Ensure adherence to policies, safety standards, and loss prevention practices.

Open and close the store and manage cash handling accurately.

Oversee shipment processing and inventory accuracy to keep the store well stocked, organized, and ready for customers.

Maintain a clean, organized, and visually appealing store that reflects Claire’s brand standards and creates a great shopping experience.

Execute operational tasks and company initiatives as directed by store leadership.

ABOUT YOU

Sales‑Driven Mindset | Personal Responsibility

– You thrive on meeting and exceeding sales targets, always looking for ways to maximize opportunities – and you take full ownership of results without excuses.

Customer‑Centric Approach | Integrity

– You’re passionate about providing exceptional service and creating memorable shopping experiences, and you lead with integrity by consistently following through on your commitments to both customers and your team.

Retail&Leadership Experience | Decision Making

– At least one year of retail management experience preferred, with a proven ability to make timely, thoughtful decisions that drive sales and support team success.

Confidence in Piercing Services | Growth Mindset

– You’re willing to become a trained piercing specialist and provide expert guidance to customers, with a curiosity and commitment to continuous learning and improvement.

Strong Communication&Selling Skills | Intentional Communication

– You know how to engage customers, build relationships, and close the sale by communicating with clarity and purpose to move the business forward.

Team‑Oriented Leader | Collaboration&Teamwork

– You actively build trust, foster an inclusive team culture, and know that winning and losing happens together.

Ability to Work Independently | Decision Making

– You’re self‑motivated, organized, and can make timely, confident decisions even when information is incomplete.

JOB REQUIREMENTS

Proficient in operating a POS system to facilitate transactions and manage sales efficiently.

Passionate about providing customers with opportunities to express themselves freely every day.

Energized by interacting with customers and strive to provide excellent service throughout their visit.

Strong verbal and written communication skills to effectively interact with customers, employees, and management.

Self‑motivated and organized, as some stores may require you to work alone at times.

Passion for fashion and stay up to date with the latest trends, contributing to enhancing customer experience and driving sales.

Driven team leader with a positive attitude and willingness to learn.

Can create a curated fashion look with products during your shift.

Can stand during scheduled shifts and maneuver 25–75 lbs; flexible schedule including evenings, weekends, holidays.

Can bend, stoop, perform extended reaching, and climb ladders or step stools while placing merchandise and assisting customers.

Strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling.

Inspired by values of teamwork, compassion, integrity, customer delight, diversity, and self‑expression.

Must become a certified Claire’s Piercing Specialist and demonstrate the ability to coach, observe, and elevate piercing technique and service standards across the team.

Demonstrate controlled, standardized piercing technique with precision and adherence to placement, sanitation, and safety protocols, maintaining professional composure with pediatric and first‑time guests.

Hold a high school diploma or equivalent and have 1–2 years of retail management experience.

PERKS AND BENEFITS

Full‑time employees eligible for benefits: Medical, Dental, Vision, Employee Assistance Program, Life Insurance, HSA.

Generous employee discount on Claire’s products.

Opportunities for advancement and career development.

Fun and inclusive work environment with supportive teammates.

Claire’s is an equal opportunity employer committed to diversity, equity, and inclusion and encourages applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process.

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