Store Manager, Cliff Ave (Nanaimo)

## Store Manager, Cliff AveApplylocations: Courtenay, BC: Nanaimo, BCtime type: Full timeposted on: Posted Todayjob requisition id: JR161850**What you’ll do****Customer Service*** Ensure execution of the Customer Experience and provides resolution for all customer concerns.* Meets established service levels agreements for in-store services and order fulfillment.* Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels. **Operations*** Demonstrates and follows up on execution of visual compliance standards, store maintenance and pricing standards.* Leads the implementation and execution of standard operating procedures (SOPs)* Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.* Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S; policies and procedures.* Ensures processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.* Creates effective store weekly scheduling for both sales and support functions.**Training*** Provide continuous feedback and coaching to Management & team members based on key metrics. and observed behaviours through Huddles, one on ones, and performance management coaching programs.* Create development plans and conducts annual appraisals for management team and direct reports.* Develops and leads recruiting and hiring strategy for store, maintains a complete team.**Leadership*** Acts as a brand ambassador, promoting our stores, brands, and people internally and externally.* Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.* Maintain SportChek performance management expectations (feedback/coaching); this includes progressive discipline where necessary.* Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering)**What you bring*** Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.* Results driven with the ability to build and manage a daily, weekly game plans for the department and store.* Exceptional communication and organizational skills.* Superior training and mentoring skills.* 3-5 years retail management experience required.* High energy, enthusiasm, and a drive to succeed.* Basic computer skills required.**Compensation**We’re always looking for excellent talent! In addition to competitive pay, we offer:• Comprehensive benefits and retirement programs• Performance incentives• Other perks to support your well-being• Career growth opportunities and product discountsOur typical hiring range is between 53,900 and 70,900. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2nylru