Customer Experience Specialist– Left-Hand Side, Nanaimo

At Loblaw, we are committed to helping Canadians Live Life Well. We are looking for a Customer Experience Specialist (CES) to join our team to support the implementation and management of national standards, store programs and processes on the Left-Hand Side of the store.

The CES works closely with all stakeholders to foster an environment of continuous improvement and best practice sharing with a focus on improving customer experience and financial results. The CES supports training and development of store colleagues on standards, programs, and systems, fostering a community of learners, coaches and leaders in their stores.

The Left-Hand Side Specialist supports Center of Store, Natural Foods, Meat/Seafood, Deli/HMR, Bakery, Produce/Salad Bar/Floral/Garden Center and SAP.

Key Responsibilities

Ensure department adherence to company policies/procedures through store visits for consistent execution of processes and strategy.

Collaborate with Operations to create and participate in focused action plans using data insights when there are variances from policy/strategy and opportunity sites.

Follow up on prior feedback/action plans to ensure continuous department improvement.

Leverage system technologies&tools such as Performance Analytics Center (PAC) and Robin to analyze data and identify trends to support continuous improvement.

Support and follow-up on training related to department-specific programs, standards and National initiatives.

Ensure adherence to all regional legislation related to food safety, health and safety, and government affairs.

Provide stakeholders with post-mortems from events, seasonal programs and BU initiatives to ensure key learning is captured and improvements are made for future initiatives.

Participate in District calls to provide progress on current and upcoming programs, events and opportunities.

Participate in new store openings/renos to ensure standards and execution within the district.

What You Bring

5+ years of operational experience in management roles with a proven ability to lead, motivate, and influence others.

Expertise in facilitating, training, and coaching employees in both group and individual settings to foster growth and accountability.

Exceptional communication and interpersonal skills, including the ability to navigate tough conversations and provide bold, constructive feedback.

Strong diagnostic and analytical skills (Root Cause Analysis) paired with the financial acumen to make sound business decisions.

Demonstrated ability to manage change, adapting positively to shifting priorities and an evolving environment.

Highly organized with proficiency in technology, time management, and project management.

A self-motivated team player who reflects Loblaw Leadership Behaviours and actively promotes a positive organizational culture.

Flexibility and willingness to travel within the assigned region.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range /Échelle salariale à l’embauche : $80,000.00 - $110,000.00 / 80,000.00$ - 110,000.00$ (per year / par an). A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This postingis for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent êtreprises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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