Customer Service Representative, Nanaimo

The Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing&maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl's internal team including sales, service, procurement, warehouse&shipping, and management etc. as required to ensure our customers' needs are met.

The Customer Service Representative will assist the Warehouse with receiving stock, putting stock away and pick/stage orders amongst other duties. Must be able to comfortably lift up to 50lbs.

Responsibilities

Provide our clients with high level customer service meeting/exceeding their needs.

Enter orders accurately into the system, ensuring accuracy and communicating for details with appropriate parties.

Support customers on our online ordering eComm system and assist in the order confirmation process.

Full cycle sales order processing: sales order, credit approval, invoicing and filing.

Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.

Respond in an efficient and timely manner to inquiries and requests relating to our various products.

Provide customers with simple quotes.

Maintain current knowledge of all promotions.

Related duties involving customer service contact, via telephone, email, fax or regular mail.

Must be able to work with minimal supervision, while being proficient and working in a team environment.

All other duties assigned by your Supervisor.

Requirements

Minimum 1-2 years previous customer service experience.

Proficient in dealing with escalated customer service situations with strong communication skills.

Proficient verbal and written English communication skills.

Ability to work under pressure, multitask with meticulous follow up and tight deadlines.

Solid crisis management, problem solving, administrative and organizational skills required.

Consultative selling skills.

Fast learner with initiative and a great work attitude.

Ability to handle high volume calls, and a fast-paced environment.

Strong Computer Skills, including Microsoft Office and Windows based software.

Equal Employment Opportunity Statement Bunzl Canada has a tradition of commitment to equal employment opportunity. It is our established policy to attract and retain the best qualified people without regard to race, colour, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

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