Store Manager / Senior Service Advisor (Nanaimo)

Midas Vancouver Island – Hammond Bay (Nanaimo)Full-Time | Competitive Salary + Bonus Midas is looking for a strong people-first leader to help run our busy automotive service location in Nanaimo. This is not just a counter position. We are looking for someone mature, organized, customer-focused, and confident leading the day-to-day operation of a store alongside our technician team. If you enjoy helping customers, managing workflow, building trust, coaching staff, and creating a strong team environment — we’d like to meet you. About Us Midas Vancouver Island operates multiple locations across Vancouver Island and continues to grow. We focus heavily on: - Customer experience - Preventative maintenance - Digital vehicle inspections - Strong communication - Honest recommendations - High-quality service We are building long-term careers, not just filling positions. What You’ll Be Doing - Managing the front counter and daily workflow - Greeting customers and building relationships - Answering phones and converting inquiries into appointments - Preparing estimates and explaining repairs clearly - Following up on inspections and recommended work - Coordinating workflow between technicians and customers - Managing scheduling and same-day opportunities - Helping maintain a clean, organized, professional store environment - Assisting with team leadership and accountability - Training and developing front counter staff - Helping improve sales performance and customer experience - Handling customer concerns professionally and calmly What We’re Looking ForIdeal Candidate: - Strong communication and customer service skills - Proven ability to sell automotive services and build customer trust - Ability to train, coach, and develop staff - Previous automotive service advisor or management experience preferred - Organized and calm under pressure - Comfortable multitasking in a fast-paced environment - Positive attitude and leadership mindset - Strong sales and relationship-building ability - Able to work independently and make decisions - Experience with shop management software is an asset - Automotive knowledge is strongly preferred What We Offer - Competitive salary - Performance bonus opportunities - Supportive ownership and leadership team - Established customer base - Growth opportunities within a multi-location company - Professional work environment - Long-term career opportunity Compensation - Competitive salary based on experience - Bonus structure available Schedule - Full-time - Monday to Friday with occasional Saturdays as required - Flexibility during busy periods may be required Location Hammond Bay – Nanaimo, BC Apply Today If you are looking for a reliable long-term opportunity with a growing company that values professionalism, customer service, leadership, and teamwork, we would love to hear from you. Please send your resume and a short introduction outlining your experience and why you feel you would be a great fit for this role. Pay: From $6,000.00 per month Benefits: - Dental care - Life insurance - On-site parking - Paid time off - Store discount - Vision care Application question(s): - Describe your automotive service advisor and/or management experience, including team leadership and staff training. - Are you comfortable selling automotive maintenance and repair recommendations directly to customers while building trust and maintaining strong customer service? - Describe how you would handle: A busy front counter Multiple incoming phone calls An upset customer Technicians needing direction at the same time. Work Location: In person Apply on Kit Job: kitjob.ca/job/2ol6li