Client Success & Growth Manager (Nanaimo)

Client Success & Growth Manager About the Role We’re looking for a Client Success & Growth Manager to support our network of marketing consultants across North America. This is a hands-on, growth-focused role where you’ll work closely with consultants to help them win new business, grow client accounts, and strengthen long-term relationships. You’ll act as a coach and collaborator — helping consultants think through sales conversations, positioning, and how to deliver meaningful results for their clients. This role is ideal for someone with a foundation in digital marketing or agency experience who is ready to step into a more strategic, client-facing position. What You’ll Do - Support consultants in closing new business (discovery, proposals, and pricing conversations) - Help shape how marketing services are positioned and communicated to clients - Identify opportunities to grow client accounts through upselling and cross-selling - Act as a sounding board for consultants on client challenges and opportunities - Build strong relationships and become a trusted day-to-day partner - Re-engage inactive consultants and drive stronger participation across the network - Collaborate with internal teams to ensure alignment and smooth execution - Gather insights and feedback to improve services, processes, and offerings Who You Are - A strong communicator who is confident in client-facing and sales conversations - Commercially aware — you understand how businesses grow and how marketing supports that growth - Confident in digital marketing fundamentals (SEO, paid media, websites, etc.) - Ideally have experience in an agency or working with marketing clients - Comfortable learning and growing using AI tools and agents - Proactive, organized, and comfortable taking ownership - Skilled at building trust and working with a range of personalities - Curious and eager to learn, with a desire to grow into a more strategic role What Success Looks Like - Consultants are more confident and effective in sales conversations - Increased conversion of new business opportunities - Growth in client accounts across the network - Stronger engagement and participation from consultants Experience - 1–4 years in digital marketing, agency, client success, or account management - Agency experience or direct exposure to marketing services is a strong asset - High-potential candidates with strong communication and commercial instincts will be considered Why This Role Matters You’ll play a key role in helping consultants grow their businesses — and in doing so, you’ll gain exposure to real client challenges, sales conversations, and growth strategy across a wide range of industries. This is a strong prospect for someone ready to step beyond execution and into a more strategic, client-facing role . Required Skill Profession Other General Apply on Kit Job: kitjob.ca/job/2ozvde