Customer Service Representative - Nanaimo

Overview The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The CAR Sr will provide a high level of customer service by assisting both internal and external customers, primarily face‑to‑face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental backup in a large home city branch or airport location.

Location

1481 BOWEN RD NANAIMO, BC V9S 1G4

Compensation Full Time position that pays $21.50 / hour.

Benefits

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)

Life Insurance

Training and development

Schedule

Monday-Friday 8:00am-5:30pm

Occastional Saturdays 8:00am-4:00pm

Responsibilities

Take incoming calls—reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors.

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned.

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone.

Meet and greet customers in a friendly and timely manner.

Provide directions and general assistance.

Assist to assess condition of rental upon return.

Process returns, check‑ins and exit kiosk transactions.

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed.

Understand and communicate rental terms and conditions, vehicle features and other services.

May sell optional protection products, upgrades, fuel options and other additional equipment.

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance.

Clean vehicle interior and exterior by hand or by operating washing equipment when needed.

Perform various administrative and basic accounting functions such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing.

Perform miscellaneous and backup duties job‑related duties as assigned.

Qualifications

High school diploma or above required; some college preferred.

Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support.

Must have a valid British Columbia Full Class 5 drivers license with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years.

No drug or alcohol related conviction on driving record in the past 5 years.

Must be authorized to work in Canada and not require work authorization sponsorship by the company for this position now or in the future.

Apart from religious observation, must be able to work the following schedule(s): Monday-Friday 8:00am-5:30pm, Occastional Saturdays 8:00am-4:00pm.

Must be at least 18 years of age.

Equal Opportunity Statement Equal Opportunity Employer/Disability/Veterans

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