Customer Service Representative - Nanaimo

Overview The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands‑on experience to provide administrative support, service customers, and act as a rental back‑up in a large home city branch or airport location.

Opening available at the following branch location:

1481 BOWEN RD NANAIMO, BC V9S 1G4

This is a Full Time position that pays $21.50 / hour

We offer:

Paid time off

Employee discount

Retirement savings plan

Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)

Life Insurance

Training and development

Schedule:

Monday-Friday 8:00am-5:30pm

Occastional Saturdays 8:00am-4:00pm

Responsibilities

Take incoming calls– reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

Meet and greet customers in a friendly and timely manner

Provide directions and general assistance

Assist to assess condition of rental upon return

Process returns, check‑ins and exit kiosk transactions

Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

Understand and communicate rental terms and conditions, vehicle features and other services

May sell optional protection products, upgrades, fuel options and other additional equipment

Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

Clean vehicle interior and exterior by hand or by operating washing equipment when needed

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and backup duties job‑related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

High school diploma or above required; some college preferred

Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support

Must have a valid

British Columbia Full Class 5 drivers license

with no more than 2 moving violations and/or at‑fault accidents on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.

Apart from religious observation, must be able to work the following schedule(s): Monday-Friday 8:00am-5:30pm, Occastional Saturdays 8:00am-4:00pm

Must be at least 18 years of age.

Posted Salary Range CAD $21.50 / Hour

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