Customer Service Representative - Nanaimo

- High school diploma or above required; some college preferred - Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support - Must have a valid British Columbia Full Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years - No drug or alcohol related conviction on driving record in the past 5 years - Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future. - Apart from religious observation, must be able to work the following schedule(s): Monday-Friday 8:00am-5:30pm, Occastional Saturdays 8:00am-4:00pm - Must be at least 18 years of age. - Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors - Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned - Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone - Meet and greet customers in a friendly and timely manner - Provide directions and general assistance - Assist to assess condition of rental upon return - Process returns, check-ins and exit kiosk transactions - Effectively market the company while picking up customers up and/or dropping off customer in a secure and courteous manner and assisting customers as needed - Understand and communicate rental terms and conditions, vehicle features and other services - May sell optional protection products, upgrades, fuel options and other additional equipment - Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance - Clean vehicle interior and exterior by hand or by operating washing equipment when needed - Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing - Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Apply on Kit Job: kitjob.ca/job/2p6tdr