Sr. Client Service Representative, Nanaimo

What you’ll be doing

As a member of the Personal and Business Banking Team, you’ll use your expertise in financial services products and customer service to help clients manage their day‑to‑day banking needs. As a Senior Client Service Representative, you’ll take the lead in answering questions, assisting with transactions, and proactively connecting clients with the right team members. You’ll be the first line of support as clients work toward their financial goals.How you’ll succeed

Client engagement

– Help clients manage their accounts and products. Focus on the client experience and make interactions meaningful. Connect clients to the right CIBC team members who can help them reach their goals. Problem solving

– Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find better solutions. Leveraging technology

– Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them better manage their banking needs. Who you are

You put our clients first and engage with purpose to find the right solutions. You’re goal‑oriented, motivated by accomplishment, and passionate about people. You value relationships, respect, and authenticity and are eager to learn and grow. You bring your real self to work and live our values of trust, teamwork, and accountability.Benefits

Competitive salary Incentive pay Banking benefits and a benefits program* Defined benefit pension plan* Employee share purchase plan Vacation offering Wellbeing support MomentMakers, a points‑based recognition program Paid “Purpose Day” for personal growth and development *Subject to plan and program terms and conditionsLocation&Working Details

Job Location: NanaimoEmployment Type: Regular Full‑timeWeekly Hours: 37.5 Legal Statements

CIBC is committed to clarity in our hiring process. We seek applicants with a wide range of abilities. If you need accommodation, please contact .

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