Lead Hand, Truro

**Intelcom | Dragonfly** With more than 100 sorting stations and operations across three continents, **Intelcom | Dragonfly** is Canada’s leader in last-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting-edge technology** . **Your Role: At the Heart of the Chain** Salary Range $20.40 - $22.15 **Core Duties:** - Health & Safety - Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment. - Enforce safe working methods and behaviors within the team. - Conduct safety audits and warehouse checks. - Make sure everyone meets safety standards. - Respond to emergencies as required. - Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures. - Leadership & Team Support - Motivate and lead sorters; be their point of reference. - Mentor and support Package Handlers during the sort process. - Coach and mentor warehouse associates, including training new hires. - Respond quickly to requests for changes and unforeseen events. - Forward special cases to supervisors or managers. - Perform related tasks assigned by supervisors. - Operations & Workflow Management - Support the supervision of sorting, scanning, and processing packages (including defective items and returns). - Setup sorting layout. - Assist with sorting packages and envelopes as needed. - Assign labour and manage workforce deployment as required. - Perform data entry as needed. - Shipping & Receiving - Unload trailers and verify freight against manifests. - Unloading and loading of pallets. - Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking. - Warehouse Organization - Ensure warehouse cleanliness and organization. - Other duties as assigned **Why Join Intelcom | Dragonfly?** - Short- and medium-term growth opportunities - Comprehensive group insurance - Group RRSP program - Employee Assistance Program… This position has been opened to address a genuine organizational need within the company. At **Intelcom | Dragonfly** , we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard. The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager. See you soon! *Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.*