Guest Service Agent (Stellarton)

Job Overview We are seeking a dedicated and friendly Guest Service Agent to join our hospitality team. This role is essential in creating a welcoming environment for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess excellent customer service skills, a passion for hospitality, and the ability to communicate effectively with guests from diverse backgrounds. Responsibilities - Greet and check in guests upon arrival, ensuring a smooth and efficient process. - Provide exceptional customer service by addressing guest inquiries, requests, and concerns promptly. - Manage phone systems to handle reservations, cancellations, and inquiries with professionalism and courtesy. - Assist guests with information about hotel services, local attractions, and amenities. - Maintain accurate records of guest information and transactions at the front desk. - Collaborate with other hotel departments to ensure guest satisfaction and resolve any issues that arise during their stay. - Uphold hotel policies and procedures while maintaining a positive atmosphere for guests and staff alike. Experience - Previous experience in guest services or a front desk role within the hospitality industry is preferred. - Bilingual or multilingual abilities are highly desirable to accommodate diverse clientele. - Strong phone etiquette skills to ensure clear communication with guests over the phone. - A commitment to providing outstanding customer service in a rapid-paced environment. - Familiarity with hotel management software or phone systems is a plus. Join our team as a Guest Service Agent and play a vital role in delivering exceptional experiences for our guests! Pay: From $16.75 per hour Perks: - On-site parking Flexible language requirement: - French not required Ability to commute/relocate: - Stellarton, NS: reliably commute or plan to relocate before starting work (required) Experience: - Customer service: 1 year (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2o4nim