Operations Officer (Nova Scotia)

Job Description The selected candidate will be responsible for the fulfillment of transactions within Investment Transfers. You will utilize your excellent communication skills to address transfer‑related matters with various internal and external partners. Representing RBC and its values, you will use your communication skills when dealing with other financial institutions to address and resolve issues related to transfer requests. You will apply your experience with process review and simplification to evaluate current procedures and provide recommendations to improve processing time and efficiency. What will you do? Deliver excellent service to our clients every time; focusing on doing what is best for our clients and the organization – making it simpler, faster, better. Focus on attaining established benchmarks for complex and/or specialized client activities, transactions, and/or processes, contributing to the achievement of business‑specific Client Service Commitments (CSC's) and/or Service Level Agreement (SLA). Consistently demonstrate a sense of urgency in daily activities, understanding the importance and impact of personal actions on achieving a superior client experience. Be responsible for the successful fulfillment and servicing of complex transactions and/or investigations. Ensure process/controls are in place and are being followed. Analyze non‑standard and/or specialized transactions. Provide professional, attentive, and accurate service when dealing with both clients and staff. Demonstrate commitment to taking ownership and accountability at first point of contact and ensuring appropriate escalation as required. Handle high‑volume outbound calls, respond to calls, and manage emails. What do you need to succeed? Must‑have Strong background with the use of window‑based computer applications such as Word and Excel combined with accurate keyboarding skills. Proven analytical mindset and problem‑solving skills. Demonstrate ability to adapt to an ever‑changing environment. Maintain a detail‑oriented approach while working in a high‑volume workplace. Adaptability. Excellent communication skills – written and verbal. Technical proficiency: ability to navigate call‑center software, troubleshoot basic technical issues, and perform accurate data entry. Nice to have Investments knowledge. Experience working with Sales Platform, RBIS, Unitrax, etc. Bilingual (English and French), both written and spoken. Experience with RPA; Lean Six Sigma. Knowledge of/exposure to lines of business: RBC Retail Branches, Direct Investing. Call‑center experience. Location: York Mills Centre, 10 York Mills RD, Toronto, Canada. Hours: 37.5 hours per week. Employment Type: Full time. Platform: Personal & Commercial Banking. Job Type: Regular. Pay Type: Salaried. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2op829