Email&Chat Support Representative (REMOTE), Denver

**Job Title:** Email&Chat Support Representative **Location:** Remote **Company:** OnPoint Construction **About Us:** OnPoint Construction is committed to delivering exceptional construction services with professionalism, reliability, and outstanding customer support. We are seeking a responsive and customer-focused Email&Chat Support Representative to assist clients and maintain positive communication across digital channels. **Job Summary:** The Email&Chat Support Representative will handle customer inquiries, provide information about services, resolve issues, and ensure excellent customer experiences through email and chat platforms. The ideal candidate is professional, detail-oriented, and skilled in written communication. **Key Responsibilities:*** Respond promptly and professionally to customer inquiries via email and live chat. * Provide accurate information regarding services, project updates, scheduling, and general support. * Resolve customer concerns and escalate complex issues when necessary. * Maintain detailed records of customer interactions and communications.* Coordinate with internal teams to ensure timely responses and issue resolution. * Assist with appointment scheduling and follow-up communication. * Ensure all communication reflects the company’s professional brand image. * Meet response time and customer satisfaction goals. **Qualifications:*** Previous experience in customer support, email support, live chat, or administrative roles. * Excellent written communication and grammar skills. * Strong problem-solving and multitasking abilities. * Ability to remain professional and courteous under pressure. * Proficiency with Microsoft Office, Google Workspace, and customer support platforms.* Strong organizational and time-management skills. * Ability to work independently in a remote environment. **Preferred Qualifications:** * Experience in construction, home services, or related industries. * Familiarity with CRM systems, help desk software, or live chat tools. * Basic knowledge of scheduling and project coordination.**Benefits:** * Flexible remote work environment. * Competitive compensation. * Opportunity for career growth within OnPoint Construction. * Supportive and collaborative team culture. **How to Apply:** Interested candidates should submit their resume and a brief cover letter explaining their customer service experience and why they would be a great fit for OnPoint Construction."construction", "Email&Chat Support Representative", "trusted", "focused", "high-quality".