Front Desk Agent, Port Hawkesbury

Maritime Inn Port Hawkesbury (MIPH)– Front Desk Agent The Basics

Respond in a professional and courteous manner to arriving, departing and in‑house guests by providing accurate and timely information and services. Respond to telephone, email, and in‑person inquiries regarding reservations, hotel information and guest concerns. What WE expect

You won’t simply be filling a position at MIPH; you’ll have the opportunity to impact the overall performance of the hotel through your drive, positive attitude, and innovative thinking. Our aim is to build an experience that is memorable and unique for guests throughout their entire stay with us.No matter what position you’re in, there are a few things that are critical to success: creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.Specific responsibilities for the Front Desk position

Take pride in the product: give guests a positive first impression of the hotel and amenities. Be in the know: be involved in the community, aware of events and attractions, and pass relevant information along to guests. Take initiative: gather customer feedback and generate ideas that improve the guest experience.Tell our story: help manage social media accounts, assist with brand building and property marketing activities. Strive for improvement: positively accept and provide job-related feedback, work to exceed guest expectations and individual goals. Desired traits

Problem solver Computer literate Energetic Team player Optimist Empathetic Multitasker Curious Approachable Capable communicator Organized Self‑starter Benefits and compensation

Compensation above the industry average. Discounted meal and hotel rates. Free use of on‑site fitness centre&swimming pool. Single or family health benefits (available to full‑time staff). 8‑hour shifts with varied schedules: day shifts (7am – 3pm), evening shifts (3pm – 11pm), back shifts (11pm – 7am) as needed, weekend and holiday shifts. Health benefits, RRSP match, vision care. Employment details

Job type: Full‑time, Part‑time. Pay: From $17.50 per hour. Work location: In person.

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