Member & Guests Service Agent (Burnside)

We do not currently have any open positions at KWENCH We may not currently be looking to fill any roles, however we are always looking to meet great people. If you feel that KWENCH is somewhere you would like to work, make sure to stop in and let us know. We would love to meet you, and then if something does come up in future, we know you are out there. Who You Are You thrive at the front desk because you understand that this is not the supporting role; it is the main event. Every person who walks through the door at KWENCH deserves to feel like they belong, and you make that happen every day, without being asked. You believe that hospitality is more than a job title. It's a way of showing up for people. You understand, maybe instinctively, that service is black and white, but hospitality is colour, and you are here to add colour to every single interaction. You are someone who notices things. Not just the ringing phone or the guest waiting at the desk, but the small moments where a little extra care could turn an ordinary Tuesday into something someone actually remembers. You don't wait to be asked. You read the room, anticipate what's needed, and go a little further than expected because that's just how you operate. You are warm, curious, grounded, and genuinely happy to be here. Who We Are KWENCH Coworking & Culture Club is a premium multi-service work and culture club offering office space, conference rooms, fitness facilities, events, learning, community, and food all under one roof. We operate like a boutique hotel: the arrival experience, the welcome, the check-in, and the genuine human connection set the tone for everything that follows. Key Responsibilities Member Services + Hospitality - Be the primary point of contact at the front desk throughout your shift, greeting every member and guest with warmth and authenticity. - Check in members, guests, and event attendees accurately and efficiently using our club management system. - Answer all incoming phone calls promptly and professionally, directing callers to the right person or resource. - Respond to general email and online inquiries in a timely, on-brand way. Offer a knowledgeable introduction to the club, including spaces, amenities, and upcoming events. - Conduct property tours for new guests and prospective members. - Provide local area information as requested, including nearby restaurants, transit options, and services. - Assist guests with accessibility needs and ensure every visitor feels welcomed and accommodated. - Handle complaints and difficult situations calmly and with care, resolving issues on the spot wherever possible. - Review the day's expected arrivals, bookings, and events at the start of each shift to stay ahead of the day. - Log and document any notable incidents, service requests, or follow-up items during your shift. - Be the go-to presence on the floor, noticing what needs attention before anyone has to ask. Club Operations + Duties - Maintain the front desk and lobby so that the first impression is always a great one: tidy meeting rooms, clear dishes, wipe surfaces, update signage, and restock supplies. - Ensure wayfinding signage is in place and accurate for the day's activity and events. - Perform regular walk-throughs of all common areas, meeting rooms, and washrooms to ensure spaces are clean, tidy, and secure. - Support coffee service and kitchen during busy periods or staff breaks. - Provide basic bar service to members as requested (Serving It Right certification required within 30 days of start date). - Assist with set-up, hosting, and teardown for events, workshops, and member gatherings. Track and log lost and found items. - Assist with inventory and supply tracking for communal amenities. - Complete end-of-day front desk closing procedures, including a full pass-on, and ensure the building is secure before leaving. - Power down lights, equipment, and AV systems as directed. - Other ad hoc duties as assigned. What We Look For - Values hospitality - you make members and guests feel genuinely welcome. - Is organized and efficient - you stay on top of routines and manage your time well. - Has robust attention to detail - you care about presentation and anticipating member and guests needs. - Thrives in a lively environment - you enjoy being around people and supporting a dynamic, creative community. - Takes initiative - you notice what needs doing and do it without being asked. - Works well independently but communicates clearly with the team. - Brings a positive, can-do attitude - you’re dependable, upbeat, quick paced and proactive. - Embodies KWENCH values - curiosity, wellness, and happiness guide how you show up every day. How to apply: Please drop your resume off in person and ask for Alison or Ryan at the desk. Perks & Benefits KWENCH is dedicated to hiring people who want to pursue their passion and explore their talents. We provide our staff with a supportive and safe work environment. - A socially responsible and inclusive culture - Locally & female-owned and operated - Inspiration: With one of the most dynamic, creative and diverse communities, KWENCH serves as both a muse and a catalyst for growth and impact. - A certified B Corps company that meets high standards of social and environmental performance transparency, and accountability - Fair wage - Benefits after 3 months where applicable - Access to fitness studio Job Types: Full-time, Part-time, Permanent Pay: $25.00 per hour Benefits: - Dental care - Extended health care - On-site gym - Paid time off - Vision care - Wellness program Application question(s): - Do you currently live in the Greater Victoria Regional District? - Do you have reliable transportation to KWENCH from 7am to 8pm? - We want to get to know you better. Without the help of AI, please share what excites you about working at KWENCH? Experience: - Customer Facing Service: 3 years (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2psu83