Operations Assistant Manager In Halifax Nova Scotia

Advance your career with Manulife as an Assistant Manager of Operations in Halifax, Nova Scotia. This hybrid role is geared toward leaders who excel in coaching, analytical thinking, and optimizing service delivery. In this position, you will support the Distributor Services Team while leading and developing Customer Service Professionals. Your experience in managing operational teams will be essential as you drive excellence, address complex escalations, and implement meaningful improvements. Your leadership will help shape the future of our customer service operations. Key Responsibilities: • Lead daily activities and monitor service performance metrics • Set explicit expectations while providing structured feedback • Analyze and implement solutions for operational challenges • Support team members in resolving escalated issues • Foster collaboration with cross-functional partners Requirements: • Minimum 2 years managing a contact center or operational team • Robust analytical and problem-solving skills • Excellent communication and presentation abilities • Proven experience in coaching and mentoring • Advanced proficiency in Microsoft Excel Be the driving force behind operational excellence at Manulife in Halifax. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pylr6