Retention Specialist Bilingual Customer Support Surrey

Become a Bilingual Customer Experience Specialist at Quince and impact customer retention positively. Engage with customers through chat, email, and phone, offering support that prioritizes satisfaction. As a pivotal member of Quince's team, you will deliver exceptional service while reflecting our commitment to quality and sustainability. With a minimum of two years' experience in customer service, you’ll provide empathetic resolutions, navigate tools efficiently, and be a trusted product expert. Key Responsibilities: • Own customer interactions from inception to resolution • Resolve inquiries with empathy and clarity • Efficiently handle tools without losing the human touch • Share feedback to enhance overall customer experiences • Become familiar with Quince's high-quality products Requirements: • High School diploma or GED • Bilingual in French and English • 2 years of experience in customer support • Dedicated workspace with secure internet • Explicit and skilled communication skills Support customer satisfaction and retention through your expertise at Quince. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o6ckn