Customer Support Representative, Surrey

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About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls) Delta Intelligent Building Technologies (Canada) Inc. is a leading building controls manufacturer. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities.

Job Summary We are looking for a Customer Support Representative to deliver exceptional service and ensure seamless customer experience. You will engage with customers, vendors, and internal departments via phone and email to provide product information, confirm orders, and resolve inquiries. You’ll manage sales order data, track shipments, and ensure timely fulfillment while maintaining strong relationships through clear, proactive communication.

Duties and Responsibilities

Engaging with customers via phone, email, or in person to provide product information, confirm stock, quote prices, and process orders

Accurately entering and managing sales orders

Handling a high volume of customer emails and inquiries efficiently

Guiding customers in selecting products and recommending complementary solutions, including EQUIP, power supplies, network switches, and more

Building and maintaining strong, proactive relationships through clear and interactive communication

Tracking orders and shipments to ensure timely delivery

Resolving customer complaints or claims promptly with appropriate solutions

Ensuring all orders reflect accurate pricing and comply with quoted agreements

Issuing credits and adjustments when needed

Meeting or exceeding individual and team Customer Service KPIs

Performing additional duties as assigned

Required Skills and Abilities

Highly organized with excellent time management and strong attention to detail

Comfortable performing repetitive tasks while maintaining high accuracy

Skilled at multitasking and adjusting priorities in a fast-paced environment

Strong problem-solving skills and a solution-oriented mindset

Proficient in Microsoft Office (Word, Excel, Outlook) and experienced with ERP systems (SAP knowledge is a plus)

Confident communicator, both one-on-one and in group settings, with strong verbal and written skills

Collaborative team player who can also work independently

Flexible, adaptable, and ready to embrace changing priorities

Committed to accuracy, quality, and delivering great results

Minimum Qualifications and Experience

High school diploma or equivalent GED.

2-3 years’ customer service experience.

1-2 years data entry experience (preferred).

Work Location On Site (Shift time: 7:30am to 4pm, 5 days a week) City:

Surrey Type:

Full-time, Permanent Salary:

$42,000 - $60,000 CAD This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us? We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry, and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!

Employee&safety centric culture with the possibility of remote work

Flexible hours and scheduling available

Competitive total compensation along with generous vacation allowances

Three weeks of vacation

In-house&external training provided along with education support and opportunities for growth

Company funded annual personal development budget

Financial benefits&planning such as group RRSP&company match

Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)

Travel insurance coverage and access to the Employee Assistance Program (EAP)

Wellness - onsite fitness center&company reimbursement for personal gym memberships

Internal Recognition&Service Awards

Transit accessible with free onsite parking

Regular company events such as "Food Truck Fridays", Lunch&Learn and other planned activities

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