User Support Technician (Information Technology Support …, Surrey

About The Opportunity This position is offered through the Canada Summer Jobs program and is a great opportunity for students or youth looking to gain hands‑on experience in a professional, team‑based environment.

In this role, you will support users both in person and electronically by identifying, documenting, and resolving technical issues. You will troubleshoot a variety of problems, using user guides, technical manuals, and other resources to find effective solutions. You will also provide guidance and basic training to users, helping them better understand and navigate business systems, networks, and internet tools.

This role offers valuable, practical experience for those interested in technology, IT support, or administrative careers.

Requirements

Between 15 and 30 years of age (inclusive) at start of employment

A Canadian Citizen, permanent resident, or a person on whom refugee protection has been conferred under the Immigration and Refugee Protection Act

Legally entitled to work according to BC legislation and regulation

International students are not eligible. Recent immigrants are eligible if they are Canadian Citizens or permanent residents.

Job Duties

Communicate with users (in person, by phone, and electronically) to identify, document, and prioritize technical issues

Review user guides and technical manuals to research and apply solutions

Troubleshoot and resolve incidents and service requests by reproducing issues, performing diagnostics, and applying fixes or workarounds

Provide advice, guidance, and basic training to users

Support business systems, networks, and internet‑related issues

Use and adapt to various technologies

Handle sensitive information with confidentiality

Collaborate effectively in an office and team environment (experience considered an asset)

Create, update, and resolve support requests in a ticketing system while meeting response and resolution targets

Support user accounts and access (e.g., password resets, account unlocks, MFA support, group membership changes) using tools such as Active Directory and Microsoft Entra ID (Azure AD)

Set up, deploy, and troubleshoot desktops/laptops, printers, and mobile devices (e.g., imaging, software installs, peripheral setup, and basic cabling)

Support Microsoft 365 applications and services (e.g., Outlook, Teams, OneDrive/SharePoint) including email setup, profile fixes, and collaboration troubleshooting

Provide remote support using approved tools (e.g., Remote Desktop, TeamViewer) and on‑site support when required

Document troubleshooting steps, resolutions, and how‑to articles in a knowledge base; keep asset and service records up to date

Escalate complex issues to senior technicians or vendors as needed, and follow up with users to confirm resolution

Education

In pursuit of or holding a College diploma/University degree in related field

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