Manager, Experience Design Team/Design Operations (Surrey)

Job duties/accountabilities

Manager, Experience Design Team/Design Operations

Remote

Role Overview

Manager Design Operations serves as the operational backbone of the client Design organization, driving strategic alignment across executive leadership and ensuring seamless execution of programs, projects, and initiatives across the full design portfolio.

Key Responsibilities

Executive PMO & Leadership Support

Partner directly with executive leadership to manage PMO governance, reporting cadences, and strategic program tracking

Develop and maintain executive facing dashboards, status reports, and portfolio visibility tools

Facilitate leadership forums, steering committees, and decision making processes

Design Leadership Program Support

Serve as the primary program partner to the Head of Design, providing end to end support across planning, coordination, and execution of design initiatives

Translate leadership priorities into actionable roadmaps and track progress against milestones

Lead Operations

Own and continuously improve operational processes that support the Design organizations day to day and long term efficiency

Identify operational gaps and implement scalable solutions across people, process, and tooling

Project Intake & Prioritization

Lead the design teams project intake process, developing and managing brief frameworks that ensure projects are scoped, prioritized, and resourced effectively

Serve as the intake point of contact for cross functional stakeholders submitting work to the Design team

General PMO Design Organization

Maintain program and project management standards across the entire Design team Drive consistency in planning, risk management, dependencies tracking, and delivery reporting

Skills & Qualifications

5-8+ years of program or project management experience, preferably within a design, creative, or product organization

Proven experience supporting C suite or senior design leadership

Solid command of PMO frameworks, intake processes, and operational workflows Exceptional communication and stakeholder management skills

Proficiency in project management tools (Jira, Asana, Smartsheet, or similar) PMP, Agile, or equivalent certification a plus