Customer Support Specialist, Surrey

Location: Remote, Canada
Employment Type: Full-Time or Part-Time
Work Schedule: Flexible

Zonda Home is a provider of housing data, market research, and digital solutions that support builders, developers, and real estate professionals. The company delivers reliable information and support services that help clients manage operations and make informed decisions.

Zonda Home is seeking a professional and dependable Customer Support Specialist to assist clients with general inquiries and support requests. In this role, you will communicate with customers through chat, email, and phone, helping to resolve issues and provide accurate information.

This is an entry-level position suitable for individuals who enjoy helping others and can communicate clearly. No prior experience is required, as full training will be provided. The ideal candidate is patient, organized, and able to manage multiple tasks while maintaining a high level of professionalism.

• Respond to customer inquiries through chat, email, and phone
• Provide accurate information about services and data
• Assist customers with basic issues and support requests
• Escalate complex concerns to the appropriate team
• Maintain records of customer interactions
• Ensure a positive and professional customer experience
• Follow company procedures and service standards

• Basic computer skills, including typing, email, and internet use
• Strong communication and interpersonal skills
• Ability to remain patient and professional
• Good attention to detail and accuracy
• Ability to multitask and manage time effectively
• Ability to work independently
• Reliable internet connection and home workspace
• No prior experience required, training will be provided

• Competitive pay based on role and schedule
• Flexible working hours
• Fully remote position available across Canada
• Paid training and ongoing support
• Opportunities for growth into senior support or management roles

Additional Benefits (Canada):

• Paid vacation and personal days
• Health and dental coverage, based on eligibility
• Canada Pension Plan, CPP contributions
• Employment Insurance, EI coverage
• Work-life balance support
• Remote work allowance, where applicable