Customer Service (Surrey)

Customer Service Representative Job Summary We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, providing exceptional service through various communication channels. Your responsibilities will include addressing customer inquiries, processing data entry tasks, and supporting sales initiatives. Bilingual skills in English and Spanish are highly valued to effectively assist a diverse customer base. This position offers an opportunity to develop your communication and analysis skills within a dynamic setting committed to customer satisfaction. Responsibilities - Respond promptly and professionally to customer inquiries via phone, email, or chat - Handle data entry accurately to maintain up-to-date customer records - Assist customers with product or service information, troubleshooting issues, and resolving complaints - Engage in upselling and cross-selling opportunities to promote additional products or services - Support sales efforts by providing detailed analysis of customer needs and preferences - Demonstrate excellent phone etiquette and communication skills to ensure positive customer interactions - Collaborate with team members to improve service processes and enhance overall customer experience Skills - Strong communication skills in both English and Spanish, with the ability to effectively convey information - Proficiency in data entry and analysis skills for managing customer information accurately - Experience in sales, upselling, and understanding customer needs - Bilingual capabilities (English/Spanish) are preferred to serve a diverse clientele - Excellent phone etiquette and interpersonal skills for engaging with customers professionally - Ability to multitask efficiently while maintaining attention to detail - Strong problem-solving abilities and a proactive approach to customer service challenges Job Type: Part time Pay: $728.99-$1,360.77 per week Work Location: In person Apply on Kit Job: kitjob.ca/job/2p04yg