Customer Service (Surrey)

To apply, please email Customer Service (Surrey) SPECIFIC ACCOUNTABILITIES - Answer inbound customer calls through email and over the telephone; provide price checking / price matching services; educate customer about products. - Process pending orders. - Create accounts online for new customers; sign up customers to website over the telephone, email and fax. - Prepare regular, repeat and new orders for processing. Use computer program to convert documents received via mail, fax and email, to readable files, attach prescription from Doctor (Rx) to order. - Process orders through online systems and over the telephone. - Follow up on shipping dates, order status and general order inquiries from customers. - Conduct outbound service calls; proactively contact customers with upcoming refill requirements; regular promotions or special project outbound calling. - Maintain up to date knowledge and understanding of all related company policies and procedures. - Ensures a high professional standard of service and performance by actively participating in other duties as assigned, educational and training programs. - This is a FT position that requires 40 hour per week from Monday to Sunday. SKILLS, KNOWLEDGE & ABILITIES Individuals in this position will effectively demonstrate the following: Basic working knowledge of various computer systems and programs including Microsoft Office Suite - - Outlook, Excel, and Word; Jasc picture software; Internet - Solid command of the English language; capable of using moderately complex oral and written communication skills - Personable, listenable quality to telephone manner - Accuracy and a robust attention to detail - Ability to solve problems or resolve conflicts which are varied, require analysis or interpretation. - Excellent time management, initiative and organizational skills Apply on Kit Job: kitjob.ca/job/2p0at4