Digital Product Designer - surrey, Surrey

Who We Are Agents Only is redefining how companies scale customer experience (CX) and data labeling. We’re a next-generation gig management and orchestration platform that connects leading brands with highly motivated at-home talent - delivering speed, quality, and flexibility the traditional model simply can’t match. Recently acquired by Teleperformance and operating within TP.ai, we now combine the agility of a startup with the global reach and stability of a $13B industry leader. It’s the best of both worlds: the support of a Fortune 500, with the autonomy and momentum of a fast-moving tech company. Our cloud platform empowers gig workers with flexibility, daily payouts, instant performance feedback, and real opportunities to grow. For clients, we provide on-demand access to skilled global talent across CX, data labeling, and human-in-the-loop AI use cases - helping them scale faster, smarter, and more efficiently. We’re here to challenge outdated models and build a more modern, transparent, and impactful way of getting work done. If you want to work in a high-velocity environment where you’ll influence product decisions, shape the future of the platform, and still enjoy the backing of a global powerhouse - you’ll love it here at Agents Only. What we'll accomplish together - Define and execute on product strategy and roadmap in close collaboration with management, design and engineering. - Own features and prototype plans end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company. - Create and execute strategic growth plans with quantified results to scale our product and business and create differentiation. - Leverage user research and data analysis to define customer needs and experiences, translate them in clear requirements and iterate rapidly through strategic experiments. - Develop and track clear metrics to assess the success and performance of product and team, and support effective decision making. - Coordinate and execute as a cross-functional leader and run an efficient build-measure-learn development agile cycle, with transparent prioritization criteria. - Conduct market and industry analysis to help us shape our course About You - 3+ years of experience as a Digital Product Manager - Customer first thinker who thrives in an environment of autonomy - History of success developing product strategy and feature roadmaps that drive a balance of key customer and business value for early stage products - Experience scaling products through constant learning and experimentation - Track record of creating seamless customer journeys using design thinking and agile, iterative product development processes. - Strong analytical and problems-solving skills, matched with the ability to tell a story with the data. - Experience in assessing product-related data collected from customer feedback and market trends to prioritize product opportunities within the framework of company’s business goals - An entrepreneurial mind-set and a passion for using emerging technology and data to solve unmet user needs. - Be known for getting things done—you love to move things forward, creatively work through challenges or blockers, and make decisions - Thrive in fast-paced environments—you're adaptable to changes and comfortable with task-switching, all while remaining exceptionally detail-oriented Apply on Kit Job: kitjob.ca/job/2p3wg3