Skilled Customer Support Agent For Exceptional Service …, Surrey

Engage as a Customer Support Agent specializing in providing outstanding service in the building automation domain. You’ll connect with customers and vendors to ensure smooth order processing and prompt resolution of inquiries. In this pivotal position, you will be tasked with managing sales orders, tracking shipments, and closely collaborating with internal teams to enhance the customer experience. Your role will emphasize proactive communication and timely responses, vital for building strong, lasting relationships with clients. Strong organizational and multitasking skills will be essential in this rapid-paced environment. Key Responsibilities: - Engage customers to provide information and process orders - Ensure accurate entry and management of sales data - Address a high volume of customer inquiries quickly - Recommend complementary products based on customer needs - Monitor shipments to guarantee timely delivery Requirements: - High school diploma or equivalent is required - 2-3 years of customer service experience - Preferred 1-2 years in data entry - Proficiency in Microsoft Office and ERP systems - Strong problem-solving and communication skills Leverage your expertise in customer service to foster strong relationships and drive satisfaction in the building automation industry. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p9tqd