Bilingual Customer Support Agent, Surrey

Become a Bilingual Customer Support Agent at Teladoc Health, specializing in patient and member assistance. This role involves managing inquiries through various channels and ensuring comprehensive support.

As a key part of the Tier 1 team, you will provide exceptional service to patients, requiring your strong telephonic communication skills to clarify complex information clearly. Your organizational skills are vital for handling multiple priorities in a high-paced environment while demonstrating empathy towards every patient’s needs.

Key Responsibilities:• Answer inbound calls, emails, and chat queries • Resolve customer issues and inquiries swiftly • Coordinate service queues and provide accurate information • Maintain professionalism during crises • Work collaboratively with team members

Requirements:• Bilingual in English and French is a must • Exceptional empathy to engage with members • Organize multiple competing tasks effectively • Ability to thrive in a fast-paced work environment • Prior customer service experience is beneficial

Utilize your skills to enhance the patient experience at Teladoc Health by supporting their diverse communication needs. #J-18808-Ljbffr