Generator Field Service Technician (Surrey)

About Us Power-West Industries Ltd., located in Surrey, B.C., is looking to add a Generator Field Service Technician to our team! Celebrating our 50th anniversary in 2025, Power-West Industries Ltd. has been a trusted provider of power generator solutions in British Columbia since 1975. With locations in Surrey and Victoria, we specialize in the rental, installation, sales, and service of recent and used diesel, natural gas, and propane-powered industrial generators from various manufacturers. To learn more about us, please visit our web page at: . The Opportunity To be part of a company that is changing the way things have always been done. By providing exceptional customer service to our partners, you will make a difference in their life as well as your own. As a Field Service Technician, you will be the ‘face’ of the company for the Service Department for our growing customer base. As a primary technical support contact, your focus will include effective and consistent delivery of maintenance and operational excellence that enhances the company’s core values and purpose. At Power-West, “we work hard and play hard” isn’t just a motivational poster on the wall. We are a family company with family values without the traditional structure and hierarchy of a large corporation. Your voice and actions will have a huge impact on our plans and success moving forward. You will be responsible for preventative maintenance, servicing, diagnosing and executing complex repairs to generators and associated components at our customer’s facilities as well as participating in the installation and commissioning of new generators. Qualifications/Experience: - Hold a provincial qualification in at least one of the following fields: diesel engine, heavy-duty, mechanic, or electrician. - Experienced with different makes/models/manufacturers of power generation equipment and associated components including fuel systems, cooling, heating, driveline, exhaust, transfer switches. - Excellent at problem-solving/trouble-shooting – proven history of being able to solve complex problems, source appropriate additional resources where required and follow jobs through to completion. - Knowledgeable of current CSA282-24 requirements. - Customer-service focused – able to build and sustain long-term customer relationships. - Professional demeanor. - Understand the importance of a clean and organized work area. Primary Responsibilities: - Develop and maintain productive customer relationships and provide prompt and efficient support for customer needs. - Repair, troubleshooting, start-up and maintenance of mobile and power plant electrical generators and associated equipment including engine controllers, voltage regulators, control wiring, engine monitoring devices, alternators, load banks and safety systems. - Communicate opportunities moving forward with ownership and senior management. - Establish and maintain excellent communication with office support staff and other management. - To grow and advance your technical skills with a family-based company. - Provide technical support required for accurate quoting, scheduling and follow-ups. - Complete and accurate documentation, representative of the work completed - including job work orders, service reports, deficiencies, clock events, and warranty claims per established systems. - Provides on-call services as part of the field service team rotation - overtime and Saturday availability will be required! - Comply with all required Health & Safety and environmental protocols including safe transport and disposal of hazardous materials (fluids, batteries, etc.); documenting and reporting all issues/occurrences to supervisor and appropriate site contacts. - Maintain clean worksite, professional appearance and manner in all dealings. - Actively contribute to the ‘continuous learning’ culture of the company. You have a voice and get to make a difference! Requirements: - MUST have driver licence - Class 5. - MUST have basic computer and accurate data entry skills. - MUST be certified as a Registered Technical Specialist (RTS) with Generator Systems (GS) discipline/endorsement and Registered Fire Protection Technician (RFPT) subclass from ASTTBC. At Power-West, our goal is not to be good. It’s to be extraordinary. Extraordinary performance comes from extraordinary people. And the foundation for extraordinary people is extraordinary culture. Our culture is what sets us apart and what makes us leaders in service. To apply: If you feel you meet the above qualifications and are looking for long-term employment with plenty of opportunities for career growth – please apply with a copy of your resume. We look forward to hearing from you! Work remotely - No Job Type: Full-time Pay: $42.00-$65.00 per hour Expected hours: 40 per week Benefits: - Company car - Company events - Dental care - Disability insurance - Extended health care - Life insurance - Paid time off - RRSP match - Tuition reimbursement - Vision care Ability to commute/relocate: - Surrey, BC: reliably commute or plan to relocate before starting work (preferred) Experience: - Generator Maintenance/Repair: 2 years (preferred) Work Location: In person Application deadline: 2021-06-24 Apply on Kit Job: kitjob.ca/job/2pt7ki