Medical Office Assistant/Receptionist (Newmarket)

Medical Office & Clinical Assistant Location: Newmarket, Ontario Clinic: Newmarket Medical Clinic Employment Type: Full-time (part-time considered) Experience: 1 year preferred EMR: Juno About the Role We are a newly established, community‑focused family practice. This role is ideal for someone who leads with empathy, communicates clearly, and upholds strong professionalism while comfortably wearing multiple hats in a small, steady clinic. You will: - Support physicians and nurse practitioners in delivering timely, patient‑centred care. - Help set up and refine practical workflows (check‑in, results handling, stock and vaccine logs) and maintain safe, tidy exam rooms. - Adapt to variable patient volumes at launch and step in across both front‑desk and clinical tasks as needed. What You’ll Do - Patient Care & Clinical Support - Greet, room, and prepare patients with warmth and sensitivity; practice trauma‑informed, culturally safe care. - Perform observations and basic measurements: vital signs, weight, height, BMI, waist circumference, and urinalysis (dipstick). - Phlebotomy/venipuncture: collect specimens, label, and coordinate transport per lab protocols (asset if currently competent). - Administer injections (e.g., vaccines, B12, medications) under medical directives and within scope, following cold chain, consent, and documentation standards (if competent). - Conduct additional tasks as trained/authorized: ECGs, rapid tests, swabs, point‑of‑care tests, vision/hearing screens, dressing changes, suture removal. - Prepare and turn over exam rooms; disinfect, stock supplies, and maintain equipment. - Follow infection prevention and control (IPAC) procedures and safety protocols at all times. Coordination & Communication - Provide clear, compassionate communication to patients in person, by phone, and via secure messaging; support navigation, instructions, and follow‑up. - Coordinate referrals, e‑faxing, requisitions, recalls, reminders, and specialist/diagnostic bookings. - Manage results and messages in Juno EMR appropriately (assign, flag, and document per clinic policy). - Support physicians with forms completion workflows and chart preparation. - Use de‑escalation skills tactfully; maintain a calm, professional presence. Administration & Operations - Front desk coverage: check‑in/out, OHIP/third‑party billing details at intake, appointment scheduling, and payment processing for uninsured services. - Scan, index, and maintain accurate electronic charts; uphold PHIPA privacy/confidentiality. - Inventory management: order, receive, and rotate supplies; maintain vaccine logs and cold chain records. - Participate in continuous quality improvement (CQI), safety huddles, and process optimization. What You Bring - 1+ year experience in a primary care, family practice, community clinic, or ambulatory care setting (preferred). - Demonstrated empathy, listening, and clear written/verbal communication; excellent patient rapport. - Strong professionalism, discretion, and reliability with a proactive, solutions‑oriented mindset. - Solid organization and time management; able to prioritize in a fast‑paced environment with attention to detail. - Comfortable with technology; Juno EMR experience is an asset (training provided). Proficiency with email, e‑fax, and Microsoft/Google tools. - Clinical competencies (assets): phlebotomy/venipuncture; administering injections; ECG; POCT. - Current CPR (Level C/BLS) and proof of immunization per Ontario guidance (or willingness to update). - Diploma/certificate in Medical Office Administration/Assisting or relevant healthcare training preferred. - International Medical Graduates (IMGs) with relevant clinical experience are welcome to apply. Nice to Have - Knowledge of Ontario primary care pathways and community resources. What We Offer - Supportive, team‑based environment with mentorship and learning opportunities. - Hands‑on clinical exposure and skill development within scope. - Competitive compensation aligned with experience; $18–$21 per hour; benefits discussed during interview. - Opportunity to contribute to a growing, patient‑centred clinic serving the Newmarket community. How to Apply Please email your resume and a brief cover letter highlighting relevant clinical/administrative experience and your approach to empathy and communication in patient care. Email: Subject line: Medical/Clinical Assistant — Newmarket We are an equal opportunity employer and value diversity. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Job Types: Full time, Permanent Pay: $18.00-$21.00 per hour Application question(s): - Do you have current experience and confidence in performing both phlebotomy and intramuscular injections? - Do you have experience working as a Medical Office Assistant/Clinical Assistant in a family physician's clinic? - Are you an International Medical Graduate (IMG)? Work Location: In person Apply on Kit Job: kitjob.ca/job/2ny14h