Automotive Service advisor 2 Year XP (Niagara Falls)

IMPORTANT – READ BEFORE APPLYING This is a responsible, long-term career position governed by a 5-year employment contract. Applicants must have permanent authorization to work in Canada with no expiry and must not require current or future sponsorship. If you are not able or willing to commit long-term, do not apply. Role Overview The Service Advisor is the front office leader and a critical part of our operation. This role requires mental toughness, professionalism, accountability, and strong decision-making. This is not an entry-level role and not a temporary position. Selection & Evaluation Process - Shortlisted candidates will be required to complete a 3-day unpaid evaluation/training period - This period is used to assess: - Communication and customer handling - Ability to work under pressure - Learning speed and accuracy - Professional conduct - Only candidates who meet our standards will receive a formal job offer and 5-year contract If you are not comfortable with this process, do not apply. Key Responsibilities - Professionally greet and communicate with customers - Accurately write and manage repair orders - Clearly explain repairs, timelines, and costs - Manage customer expectations and resolve concerns - Coordinate workflow between technicians and management - Take full ownership of front-office operations - Maintain a clean, organized, professional front office This Role Is Ideal For Candidates Who ✔ Want a stable, long-term career (5 years) ✔ Are confident and calm under pressure ✔ Can handle difficult customer situations professionally ✔ Take responsibility and ownership ✔ Want to be a key leader in a growing business This Role Is NOT For ✘ Short-term job seekers ✘ Applicants seeking work permits or sponsorship ✘ Job-hoppers or unreliable candidates ✘ Individuals uncomfortable with pressure or accountability Requirements - Permanent authorization to work in Canada (no expiry) - Willingness to sign a 5-year employment contract - Strong English communication skills (spoken and written) - Customer service experience (automotive experience preferred) - Computer and POS system proficiency - Qualified appearance and attitude What We Offer - Long-term employment stability - Competitive compensation based on experience - Structured onboarding after successful evaluation - Professional, respectful, performance-driven environment - Opportunity to grow into a key leadership role How to Apply Only serious, qualified candidates should apply. All applicants will be screened. Selected candidates will be contacted. Job Types: Full-time, Permanent Pay: From $20.00 per hour Benefits: - Company events - Dental care - Extended health care - On-site parking - Paid time off - Store discount - Vision care Application question(s): - This position requires signing a 5-year employment contract. Are you willing and able to commit to this? - Selected candidates must complete a 3-day unpaid evaluation /training period before a job offer is made. Are you comfortable with this process? - Are you comfortable following structured systems, policies and management direction while still taking ownership of your role? Work Location: In person Apply on Kit Job: kitjob.ca/job/2o4bjn