Security Guard (Niagara Falls)

Great Wolf Lodge, Niagara Falls is Canada’s largest family indoor waterpark resort. Our little log cabin has theme suites, amazing attractions, fun daily events and activities, and delicious dining options. It’s a year-round world of play! We take pride in creating an inclusive work environment in which all pack members are valued and celebrated. We are One Pack, committed to deepening our knowledge of each other’s backgrounds and making ourselves accessible to all members that need our support. Apply today and Run with the Pack! The Risk and Security Guard is responsible for securing the building and identifying potential risks and threats to the organization during their shift. Essential Duties & Responsibilities Team - Willingness to accept the most effective role. - Communicate clearly via radio and with staff and leadership. - Proven customer service and leadership abilities. - Exhibit strong verbal and written communication skills for accurate reporting. - Ability to make quick, sound decisions. - Additional language skills are a plus. - Close with an open mentality. - Keep all areas in like-new condition and website ready. Guest - Ensure guests are greeted and acknowledged consistently, adhering to the 10/5 Rule. - Promptly address guest complaints, investigating and resolving issues. - Current CPR and First Aid certification; ability to recognize substance abuse considered an asset. - Maintain emergency procedure knowledge; respond to alarms, notify authorities, and provide first aid or CPR as needed. - Communicate with guests in a professional and friendly manner. Financial - Protecting company assets by adhering to policies and procedures. - Report and manage unusual incidents, safety violations, theft, damage, or suspicious persons; escort if necessary. - Document daily security activities and complete required incident and injury reports. - Investigate security incidents thoroughly. Qualifications & Traits - Minimum 1 year of risk and security experience or equivalent education. - Valid Security License as per provincial regulations. - Valid Ontario Class G Driver’s License. - Proficient in Microsoft Office. - Experience with Guard Management Software. - Familiarity with CCTV and camera systems preferred. Physical Requirements - Lift, push, pull, and carry up to 50lbs; may need to carry people or equipment in emergencies. - Bend and kneel as required for administering CPR and First Aid. - Maintain full mobility for emergency response and property patrols. - Stand continuously for extended periods; use stairs when responding to fire alarms (no elevator use). - Possess excellent hearing for communication with guests, staff, and via radio. - Have excellent vision for emergency situations and safety inspections. - Work outdoors year-round in all weather conditions as needed. Additional Requirements Newly hired Pack Members must submit a completed police clearance to Human Resources. Employment may begin before the results are received, based on the Pack Member’s confirmation that they have no unpardoned criminal convictions. If the clearance reveals a conviction, the employer may terminate employment on a case-by-case basis, providing only the minimum notice required under the Employment Standards Act, 2000, with no additional notice or compensation. Outstanding Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity, and that selection will be made on job related factors. If you require any accommodation in the application process, please contact us. #GWL1 Apply on Kit Job: kitjob.ca/job/2ogpvb