Front Desk Agent/ Night Clerk (Niagara Falls)

About the Role We are seeking a warm, professional, and service-driven Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you’ll play a key role in delivering exceptional hospitality, ensuring every stay is memorable and seamless. Key Responsibilities - Greet and welcome guests upon arrival with warmth and professionalism. - Register guests in the computer system accurately and efficiently. - Verify reservations, addresses, identification, and credit card details. - Handle and issue room keys while following company security protocols. - Accept payments during check-in and checkout. - Process checkouts smoothly while encouraging repeat visits. - Answer guest inquiries promptly and professionally (in-person and over the phone). - Handle guest complaints and comments with empathy and appropriate follow-up. - Post miscellaneous charges as needed. - Contribute to guest satisfaction by exceeding expectations and anticipating needs. - Perform pre-arrival duties including blocking rooms based on requests, loyalty statuses, and room types. - Maintain clear, concise pass-on communication with the next shift. - Stay informed of rate levels, seasonal pricing, promotions, and package offerings. - Carry out any additional duties assigned by leadership. Qualifications & Skills - Previous front desk experience is required (hospitality or hotel setting preferred). - Genuine passion for hospitality and delivering outstanding customer service. - Excellent communication and interpersonal skills. - Professional telephone etiquette. - Solid organizational and time management skills. - Ability to work well independently and within a team. - Strong attention to detail—both in service delivery and personal presentation. - Must be available to work major holidays and flexible shifts including weekends. - Comfortable working in a fast-paced environment under pressure. Why Join Us? - Be part of a supportive, professional team. - Opportunities for growth within the hospitality industry. - Flexible hours and long-term employment opportunities. - Make a real impact on guest experiences every day. Availability Required: - Long Weekend, Christmas Eve, Christmas Day, New Year’s Eve - Day, Afternoon, Night, and Weekend Shifts Job Types: Full-time, Part-time Pay: From $17.85 per hour Benefits - Dental care - Extended health care - On-site parking - Vision care Education: - Secondary School (preferred) Experience: - Front desk: 2 years (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2otlkc