Commercial Account Manager/Insurance CSR (Niagara Falls)

About the Role: Were seeking an experienced and dedicated Commercial Lines professional to join our team. In this role, youll be responsible for creating a positive client experience by delivering exceptional service and support throughout the insurance lifecyclefrom policy renewals and endorsements to claims assistance and relationship management. You will play a key role in fostering strong connections with clients, insurers, and underwriters while contributing to a energetic and collaborative work environment. Key Responsibilities: Create a positive client experience by understanding and addressing customers needs Process, and review renewals, endorsements, and re-market policies in-house Assist clients throughout the claims process with professionalism and care Deliver timely and accurate responses to all client inquiries Build and maintain strong relationships with insurers and underwriters Contribute to team success by sharing knowledge and best practices Collaborate with colleagues in a fast-paced, client-focused environment Type of Risks: All property and liability Builders risk and Bonding experience a plus Markets: Some of the major markets (e.g. Intact, Economical, Aviva, etc.) - some mutual experience as well (e.g. Heartland, Peel) Size of accounts: Mainly $10K $50K premiums What Were Looking For: Excellent customer service and communication skills Professional demeanor with a friendly, approachable personality Highly dependable, self-motivated, and team-oriented Strong organizational and interpersonal skills Ability to manage time effectively and work under pressure with minimal supervision Proficient with Microsoft Office (Outlook, Excel, Word) Minimum of 5 years of Commercial Lines experience License: RIBO License (required) What We Offer: Competitive compensation Comprehensive benefits package, including dental, vision, and health care On-site parking Supportive and friendly work environment Opportunity to be part of a well-respected, growing company Job Type: Full-time Pay: $50,000.00-$65,000.00 per year Benefits: Dental care Extended health care On-site parking Paid time off Experience: Insurance: 3 years (preferred) Licence/Certification: RIBO License (required) Work Location: In person GOOD REVIEWS: Everybody supports each other, the (vastly) experienced people are always willing to share and support those wanting to learn and there is a real positive team spirit. I look forward to Mondays! Everyday is a challenge, but in a good and interesting way. It is a busy work place but positive and management is supportive. Co-workers are helpful and always there to answer questions. Even though our days are busy the atmosphere is relaxed and enjoyable. Everyone is dedicated and motivated but friendly and outgoing. Its nice to work in a place where everyone gets along and you can rely on your coworkers. Apply on Kit Job: kitjob.ca/job/2ow8an