Front Desk Agent Niagara Falls

Front Desk AgentFairfield by Marriott Niagara FallsPosition Summary The Fairfield by Marriott Niagara Falls is looking for a friendly, reliable, and guest-focused Front Desk Agent to join our team. As the first and last point of contact for our guests, this role is essential in creating a welcoming experience while delivering exceptional customer service in a fast-paced hotel environment. The ideal candidate is professional, organized, and able to multitask while maintaining Marriott brand standards and providing outstanding hospitality to every guest. Responsibilities Welcome guests and complete check-ins and check-outs efficiently Handle guest reservations, room assignments, and payment processing Respond to guest questions, concerns, and special requests professionally Answer phone calls and assist with hotel inquiries Maintain accurate guest records and daily reports Coordinate with housekeeping and maintenance teams to ensure guest satisfaction Monitor lobby and front desk areas to maintain a clean and professional appearance Follow Marriott brand standards, hotel policies, and safety procedures Assist with guest chats, emails, and online requests through hotel systems Support other departments as needed during busy periods Qualifications Previous customer service or hotel experience preferred Experience with Marriott systems is considered an asset Strong communication and problem-solving skills Ability to work in a fast-paced environment and manage multiple tasks Skilled appearance and positive attitude Comfortable working evenings, weekends, and holidays as required Basic computer skills required Cash handling experience is an asset What We Offer Competitive wages Employee hotel discounts through Marriott Supportive team workplace Opportunities for growth and development Training provided Schedule Full time and part-time opportunities available Day, evening, weekend, and holiday shifts required Pay: From $18.50 per hour Benefits: On-site parking Work Location: In person Apply on Kit Job: kitjob.ca/job/2oxiu0