Events Manager (Niagara Falls)

About the Role The Niagara Falls Convention Centre is seeking a highly organized and detail-oriented Events Manager to oversee the planning, coordination, and execution of client events. Reporting to the Senior Manager, Events, this position plays a key role in delivering exceptional event experiences while ensuring seamless operational execution. The ideal candidate thrives in a fast-paced hospitality environment, excels at managing multiple priorities, and is passionate about client service and event excellence. Key Responsibilities Event Planning & Coordination - Manage events following contract execution by the sales team - Create and maintain accurate event orders and event information within the event management system - Coordinate event logistics including scheduling, room setups, catering, audiovisual requirements, and on-site operations - Prepare floor plans in accordance with operational standards and guidelines - Ensure timely communication of event updates across departments Client Relations & Service Excellence - Communicate event policies and procedures to clients - Respond to client inquiries and resolve concerns in a timely and professional manner - Support on-site event operations including setup coordination and vendor collaboration - Manage settlement, billing, and invoicing for ticketed and non-ticketed events Team Collaboration & Operational Support - Coordinate event information with Event Operations teams - Promote ancillary services and food & beverage offerings - Support continuous improvement initiatives and operational efficiencies - Complete additional duties as assigned Qualifications Preferred Education & Experience - Diploma in Business, Hospitality, or Event Management preferred - Minimum 5 years of event coordination experience - Hospitality or tourism industry experience required - CMP (Certified Meeting Professional) designation considered an asset - Experience with event management software and financial processes preferred Required Skills & Abilities - Strong organizational and time-management skills - Excellent verbal and written communication abilities - Ability to manage multiple events simultaneously - Experience with Momentus or similar event management systems - Strong Microsoft Office skills (Word, Excel, Outlook) - Professional demeanor with strong interpersonal skills - Ability to work flexible hours including evenings and weekends as required What We’re Looking For - Robust attention to detail - Problem-solving and adaptability - Leadership and accountability - Client-focused mindset - Ability to work collaboratively across departments - Commitment to professionalism and service excellence Why Join Us? Join a dynamic team at one of Canada’s premier event destinations and play a key role in delivering exceptional experiences for conferences, trade shows, galas, and major events in the heart of Niagara Falls. Apply today to become part of a collaborative and fast-paced environment focused on operational excellence and unforgettable guest experiences. Pay: $48,000.00-$60,000.00 per year Benefits: - Employee assistance program - Extended health care - Paid time off - RRSP match Work Location: In person Apply on Kit Job: kitjob.ca/job/2p9zaa