Niagara Falls Hotel Front Desk Agent

Be the welcoming face at our Niagara Falls hotel as a Front Desk Agent. Ensure guest satisfaction by managing reservations and providing essential local information.

In this crucial role, you will greet guests upon arrival, assist with check-ins and check-outs, and maintain smooth reservation management. Your ability to anticipate guests' needs and handle inquiries will ensure they enjoy a comfortable stay. You'll also take on the concierge role, helping guests explore local attractions while managing any operational requests effectively.

Key Responsibilities:• Greet guests and facilitate smooth check-in/out processes • Provide detailed information about rates and hotel services • Address guest complaints and resolve issues swiftly • Maintain billing accuracy during check-ins • Follow company policies in all interactions

Requirements:• Strong background in customer service, preferably in hotels • Excellent communication skills in English • Ability to work flexible hours, including nights and weekends • Calm and positive demeanor under pressure • Capable of addressing basic maintenance needs

Join our team to create warm, welcoming experiences for every guest visiting Niagara Falls. #J-18808-Ljbffr