Front Desk Agent/ Night Clerk Niagara Falls

About the Role We are seeking a warm, professional, and service-driven Front Desk Agent to join our dynamic team. As the first point of contact for our guests, you’ll play a key role in delivering exceptional hospitality, ensuring every stay is memorable and seamless. Key Responsibilities Greet and welcome guests upon arrival with warmth and professionalism. Register guests in the computer system accurately and efficiently. Verify reservations, addresses, identification, and credit card details. Handle and issue room keys while following company security protocols. Accept payments during check-in and checkout. Process checkouts smoothly while encouraging repeat visits. Answer guest inquiries promptly and professionally (in-person and over the phone). Handle guest complaints and comments with empathy and appropriate follow-up. Post miscellaneous charges as needed. Contribute to guest satisfaction by exceeding expectations and anticipating needs. Perform pre-arrival duties including blocking rooms based on requests, loyalty statuses, and room types. Maintain explicit, concise pass-on communication with the next shift. Stay informed of rate levels, seasonal pricing, promotions, and package offerings. Carry out any additional duties assigned by leadership. Qualifications & Skills Previous front desk experience is required (hospitality or hotel setting preferred). Genuine passion for hospitality and delivering outstanding customer service. Excellent communication and interpersonal skills. Qualified telephone etiquette. Solid organizational and time management skills. Ability to work well independently and within a team. Solid attention to detail—both in service delivery and personal presentation. Must be available to work major holidays and flexible shifts including weekends. Comfortable working in a fast-paced environment under pressure. Why Join Us? Be part of a supportive, skilled team. Opportunities for growth within the hospitality industry. Flexible hours and long-term employment opportunities. Make a real impact on guest experiences every day. Availability Required: Long Weekend, Christmas Eve, Christmas Day, New Year’s Eve Day, Afternoon, Night, and Weekend Shifts Job Types: Full-time, Part-time Pay: From $17.85 per hour Benefits Dental care Extended health care On-site parking Vision care Education: Secondary School (preferred) Experience: Front desk: 2 years (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2p9dj2