Veterinary Receptionist - Niagara Falls, ON

Who we are Heartland Niagara Animal Hospital is Hiring a Client Care Specialist!

Position Details

Role:

Client Care Specialist

Status:

Part-time

Salary:

Negotiable and based on experience

Schedule:

Monday through Friday, 9:00 a.m.–2:00 p.m., and rotating Saturdays from 8:00 a.m.–12:00 p.m.

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, tuition support, and referral bonuses

Wellness&Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; generous PTO; and employee discounts

Professional Growth&Recognition: Quarterly team bonuses, continuing education allowance, and uniform allowance

Lifestyle PerksYou’llAppreciate: 10 paid holidays and an Employee Assistance Program

Looking for a Client Care Role Where Your Compassion and Customer Service Skills Truly Matter?

Heartland Niagara Animal Hospital is searching for an experienced Client Care Specialist to join our Front Desk team! We are passionate about delivering exceptional veterinary care while creating meaningful relationships with the pets and people we serve throughout the Niagara Falls community.

Our Client Care Specialists play a vital role in ensuring every client feels welcomed, supported, and confident in the care their furry family members receive. If you’re someone who thrives in a people-focused environment, enjoys building lasting relationships, and loves animals, we’d love to meet you.

Why Our Client Care Specialists Love Working Here Friendly, supportive, and team-oriented clinic culture

Opportunities for continued learning and professional growth

Meaningful work helping pets and the people who love them

Positive environment focused on compassion, teamwork, and communication

Leadership team dedicated to employee development and success

A workplace where your ideas, personality, and contributions are valued

What You’ll Do Assist clients in person, over the phone, and via email with scheduling appointments, answering questions, and coordinating medication and food orders

Check clients in and out efficiently while providing compassionate customer service

Schedule follow-up appointments and process payments accurately

Conduct after-appointment client follow-up communications

Support hospital operations by maintaining a clean, organized reception area

Draft memos, correspondence, and other administrative documents as needed

Follow hospital policies and procedures to ensure an outstanding client experience

Collaborate with teammates to support efficient front desk workflow

Share ideas and contribute to a positive, team-focused environment

What Our Client Care Specialists Bring Minimum of 2 years of customer service experience in a client-facing role

Excellent verbal and written communication skills

Strong relationship-building and interpersonal abilities

Professional, compassionate, and positive attitude

Strong organizational and multitasking skills

Dependability and reliability

Comfort learning new technology and entering data accurately

Passion for animals and interest in the veterinary field

Previous veterinary experience is a plus, but not required

The Extras You’ll Actually Feel A supportive team that genuinely values your contributions

Opportunities to continue growing professionally and personally

Meaningful work helping pets and pet parents every day

A positive workplace culture built around compassion and collaboration

A leadership team invested in your success and development

Benefits You Can’t Beat Financial Benefits

A flexible approach to compensation that will reflect your skillset and future performance

Tuition Support Program(20+ hours/wk)

Referral bonus program

Wellness Benefits

Extended Health Care (including vision) and dental coverage(full-time only)

Supplemental insurance, including disability and life insurance(full-time only)

Sick Time / Paid Time Off

Free/discounted lab work for all employee pets

Pet discounts on services and products

Pet food discount program

Workplace Benefits

Quarterly Team Rewards Bonus Program

Professional development opportunities

Continuing education allowance

Uniform allowance

Lifestyle Benefits

Ten paid holidays

Employee Assistance Program

Join Our Team! If you’re ready to combine your customer service skills with your passion for helping pets and people, we’d love to hear from you. Apply today and discover what makes Heartland Niagara Animal Hospital such a rewarding place to grow your veterinary career!

Diversity, equity, and inclusion are core values at Heartland Niagara Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

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