Receptionist, Niagara Falls

Our associates celebrate lives. We celebrate our associates. Receives client families and visitors at the front desk by greeting, welcoming, directing and announcing them courteously and appropriately. Answers, screens, and routes incoming phone calls plus other general office support duties. JOB RESPONSIBILITIES

Greets guests and visitors, offering assistance when entering the building

Notifies staff members when appointments arrive and escorts guests to appropriate room

Answers routine questions associated with services, products, location directions, etc.

Immediately notifies and involves management with customer service and security issues

Receives deceased belongings from family and follows chain of custody procedures

Answers, screens, and routes incoming calls to appropriate staff members

Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.

Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture

Receives incoming mail and packages

Maintains organized and current electronic and paper files and records, such as deeds and trust files

May perform light typing, proofreading, data entry or printing

MINIMUM REQUIREMENTS

Education

High School Diploma or equivalent Experience

Six months general office, receptionist, or administrative support experience preferred

Proficient at operating telephones, fax, copier

Knowledge, Skills and Abilities

Working knowledge of MS Office Suite

Clear and professional speaking voice and tone

Professional interpersonal skills to handle sensitive and confidential situations

Position continually requires demonstrated poise, tact and diplomacy

Ability to work schedule including Saturday and or Sunday and beyond standard business hours

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