Retail Operations Service Centre Manager (Niagara Falls)

Lead exceptional customer experiences and revenue growth as a Service Centre Manager at Belron Canada. Drive performance, coach your team, and nurture a customer-first culture in retail operations. As the Service Centre Manager, you are essential to Belron Canada's customer-facing operations. With over three years in leadership, you’ll manage team performance while executing strategic initiatives. You'll inspire a collaborative environment and ensure high standards of service and safety across all interactions. Key Responsibilities: - Deliver exceptional, care-driven customer experiences - Coach team on value-based selling to drive revenue - Foster a customer-first culture among stakeholders - Manage daily operations and resource scheduling - Monitor KPIs to fuel continuous improvement Requirements: - 3+ years in a leadership role in retail or service - Proven track record in sales-driven environments - Robust communication and motivational skills - Adaptable and proactive in fast-paced settings - Background in automotive service is an asset Be the driving force behind exceptional customer satisfaction and team performance at Belron Canada. Apply on Kit Job: kitjob.ca/job/2pmnyy