Customer-Focused Front Desk Role, Niagara Falls

Join our hotel team as a Front Desk Agent and be the first point of contact for guests visiting Niagara Falls. This role focuses on creating memorable experiences through excellent customer service.

In this position, you will handle guest registrations and provide essential information about our rooms, amenities, and local attractions. Your ability to anticipate guest needs and maintain a calm demeanor will ensure satisfaction. You'll also coordinate minor maintenance and handle requests when needed, all while following established hotel policies.

Key Responsibilities:• Promote positive guest relations in person and by phone • Process guest check-ins and check-outs with precision • Maintain billing accuracy for each guest during their stay • Address guest complaints professionally and satisfactorily • Document charges and settle accounts while adhering to policies

Requirements:• High School diploma or equivalent required • Proven customer service experience preferred • Strong communication skills in English • Ability to handle pressure and remain composed • Willing to work various shifts, including weekends

Utilize your skills to enhance our guests' experiences while working in a vibrant hotel environment. #J-18808-Ljbffr