Relief Night Auditor, Field

**PRIMARY FUNCTION** The Relief Night Auditor is responsible for accurately balancing all hotel revenues and ensuring guest reservations are handled efficiently and courteously. This role encompasses a combination of night auditor and guest service agent responsibilities across different shifts. **REPORTS TO** Front Office Manager/Assistant Front Office Manager/Guest Services Supervisor **HOURS** Two night auditor shifts (11pm-7am) and three guest services agent shifts (3pm-11pm or 7am-3pm). **DUTIES & RESPONSIBILITIES** These are the duties required during the night auditor shift: - Balance revenues for Rooms and F&B as well as any other revenues earned in the Hotel that day. - Compile accurate nightly manual reports including external invoices. - Ensure journal is balanced. - Complete mid-month and month-end procedures. - Perform Front Office duties and other tasks as required. - Perform guest check-in and check-out. - Make telephone reservations. - Deal with guest concerns or complaints as they arise. - Provide communication to all departments re: activity during the night. - Ensure guest check-in and departure information is correct and accounts settled. - Maintain a professional and presentable These are the duties required during the guest services agent shift: - Perform guest check-in and check-out. - Provide directions, information, answer activity enquiries, and other communication as required. - Prepare guest accounts for check out the following day. - Provide support to the day and to the night audit team re: ensuring balances and accounts are in order based on the filing system that is organized in the hotel (bucket check) - Take reservations, provide information about packages or upcoming events in the hotel, - Deal with guest concerns or complaints should they arise. - Provide ongoing communication with night cleaners, security and maintenance staff. - Maintain a professional and presentable appearance. **EXPERIENCE** - Previous experience in a hotel setting preferred. - Previous accounting experience preferred. a good understanding of all Front Office procedures. - Basic knowledge of accounting required to work with journal entries. - Excellent interpersonal, verbal and written skills. - Highly organized, motivated and detail oriented - Computer skills including Windows applications and some proficiency with Excel. PMS system Opera (if Opera is not familiar to the individual training will be provided) - Work well under pressure - Must have the ability to work independently and remain calm in the event of situations arising during the night/afternoon shift. - High School diploma required. - Physical requirements include the ability to endure long periods of standing, sitting, bending, and lifting (up to 50 pounds may be required) *Please note that only applicants selected for further consideration will be contacted.* *Canadian Rocky Mountain Resorts (CRMR) is committed to building a workplace where everyone can succeed and belong. As Bow Valley Workplace Inclusion Charter signatory, we are working to build a diverse, equitable, and inclusive team environment. We value a wide range of skills, experiences, and backgrounds; and encourage all qualified candidates to apply. CRMR is continuously evolving our systems and practices to remove barriers so all equity seeking groups can succeed.* *If you can’t apply online or request accommodation during the application or hiring process, please contact our Human Resources Department at 1-403-441-0375.* *We look forward to receiving your application.*