Medical Office Assistant/ Clerk, Ladysmith

Medical Office Assistant / Clerk Reporting to the Manager or delegate, and working as part of an integrated administrative team, the Medical Office Assistant/Clerk performs a variety of clerical and medical office assistant duties including word processing, scheduling, provider billing, data entry, composing and signing correspondence, and typing medical and legal reports and documents from notes and recording devices. The role answers general inquiries related to programs and services from clients, physicians, staff, and the public, and assists primary care providers with the smooth operation and flow for patient visits and care.

Responsibilities

Perform clerical duties such as word processing, scheduling, provider billing, and data entry.

Compose and sign correspondence, and type medical and legal reports from notes and recording devices.

Answer general inquiries from clients, physicians, staff, and the public.

Assist primary care providers with the smooth operation and flow for patient visits and care.

Qualifications Education, Training and Experience

Grade 12 education and graduation from a Medical Office Assistant course, plus two years of recent related experience in a health care setting; or an equivalent combination of education, training, and experience.

Experience working with at-risk or street‑involved populations preferred.

Skills and Abilities

Demonstrated ability to work effectively with others in a fast‑paced health centre environment.

Ability to organize and prioritize multiple tasks and work roles.

Ability to work as an effective member of an integrated administrative team.

Ability to communicate effectively using all communication vehicles.

Ability to type a minimum of 50 words per minute.

Proficiency in computer word processing, spreadsheet applications and specialized clinical information systems.

Proficiency in medical terminology and use of related equipment.

Physical ability to perform the duties of the position.

Ability to follow detailed instruction and to use a high degree of tact and diplomacy in working with others.

In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; the requirement to continuously improve quality and safety is inherent in all aspects of this position.

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