Client Care Representative - Commercial Auto Advisor (Ladysmith)

Opportunity The role of Insurance Advisor in the Commercial Auto Division is an entry‑level position focused on delivering exceptional service to fleet clients. The primary responsibility is to manage existing fleet accounts, respond to client inquiries, and support renewal activities.

Department: Sales Required Experience: 1–2 years of relevant experience Travel: No travel required

Day in the Life

Service and maintain existing fleet accounts.

Meet clients’ needs and process documentation such as Certificates of Insurance, Cover Notes, Renewals, Proposals, and Endorsements.

Review and ensure accuracy of policy documentation.

Contact clients for renewal information.

Take client calls and answer questions regarding coverages.

Update client information and policies as changes occur.

Answer account‑related questions and requests from clients.

Provide policy and coverage information to clients upon request or inquiry.

Requirements

Self‑motivated with a strong sense of urgency.

Motivated to support a diverse team.

Commercial Auto/Fleet experience is preferred.

Level 2 insurance license is preferred.

Qualifications

Pro‑active and a self‑starter.

Attention to detail.

Strong customer service focus with the ability to deliver positive client experiences.

Demonstrated ability to communicate (written and verbal), present, and influence credibly and effectively at all levels.

Works well in a fast‑paced, client‑focused environment.

Motivated to contribute within a team environment.

Intermediate proficiency in Microsoft Word, Excel, and Outlook.

Salary Expectations The expected salary range for this position is $50,000 to $60,000, plus commission. Compensation is influenced by the candidate’s skills, experience, and working location, as well as the specific position’s business line and level. A comprehensive perks package may include extended health benefits, disability insurance, RRSP matching, paid‑time‑off benefits, and eligible bonuses.

Employment Conditions The employment offer is contingent upon completion of a successful background check. Only candidates selected for an interview will be contacted.

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