Guest service supervisor (Whistler)

- Work Term: Permanent - Work Language: English - Hours: 80 hours bi-weekly - Education: Secondary (high) school graduation certificate - Experience: 5 years or more - Tasks - Co-ordinate activities with other work units or departments - Establish work schedules and procedures - Perform same duties as workers supervised - Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality - Assist clients/guests with special needs - Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery - Requisition materials and supplies - Supervise support staff - Schedule and confirm appointments - Respond to complaints of guests - Register arriving guests and assign rooms - Provide job training and support - Process guests' departures, calculate charges and receive payments - Prepare monthly statements - Perform basic bookkeeping tasks - Enforce policies and procedures - Co-ordinate recreation activities - Carry out administrative and clerical activities (record keeping, scheduling etc.) - Book appointments - Attend to guests' requests for extra supplies or other items - Answer electronic enquiries - Calculate daily/shift payments received and reconcile with total sales - Complete onboard and other logs - Schedule activities - Explain procedures - Assist with record management - Supervision - 16-20 people - Staff in various areas of responsibility - Customer service clerk - Computer and technology knowledge - MS Outlook - Quick Books - Sage Accounting Software - Work conditions and physical capabilities - Attention to detail - Fast-paced environment - Large workload - Standing for extended periods - Tight deadlines - Work under pressure - Personal suitability - Accurate - Client focus - Dependability - Efficient interpersonal skills - Excellent oral communication - Excellent written communication - Flexibility - Initiative - Interpersonal awareness - Judgement - Organized - Team player - Screening questions - Are you authorized to work in Canada? - Do you have experience working in this field? - Do you live near the job location? - Do you meet the language requirements listed in the job posting? - Employment terms options - Evening - Flexible hours - Morning - Employment terms options - Night - On call - Day - Weekend - Overtime available - Health benefits - Health care plan - Other benefits - Free parking available - Learning/training paid by employer - Other advantages - Team building opportunities - Wellness program Apply on Kit Job: kitjob.ca/job/2oucw3