User Support Technician – NOC 22221, Mississauga

Company Name: Splitstream Consulting Inc. O/A SCCI


Company Address: 3105 Dundas Street, West Suite 202, Mississauga ON L5L 3R8, Canada


Location of Employment: 3105 Dundas Street, West Suite 202, Mississauga ON L5L 3R8, Canada


Title: User Support Technician – NOC 22221


Duration: Full Time, Permanent


Salary: $34.07/Hour for 40 Hours/Week


Employment type: Full time


Job timing: 8:30 AM – 5:30 PM (EST)


Benefits: Other Benefits


Vacancies: 1


Start Date: As soon as possible



Languages: English



Job Requirements


Essential Functions:

· Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced

· Consult user guides, technical manuals and other documents to research and implement solutions

· Reproduce, diagnose and resolve technical problems encountered by users

· Provide advice and training to users in response to identified difficulties

· Provide business systems, network and Internet support to users in response to identified difficulties

· Collect, organize and maintain a problems and solutions log for use by other technical support analysts

· Participate in the redesign of applications and other software

· May supervise other technical support workers in this group.


Qualifications and Skills:

· Completion of a college program in computer science, computer programming or network administration is usually required.

· College or other courses in computer programming or network administration are usually required.

· Certification or training provided by software vendors may be required by some employers.




How to Apply

Please email us your cover letter and resume to: mkhan@sscinc.ca