Application Support Developer (Oakville)

Reporting to the Manager, IT Production Support, the Application Support Developer is responsible for contributing to the overall stability, reliability, and continuous improvement of production systems. This role combines technical expertise with a strong understanding of business processes and customer needs, driving effective resolutions to issues and identifying opportunities for system improvements. Responsibilities Develop production break fixes, system enhancements, and security upgrades for Sagen systems. Reverse engineer and understand system modules or code blocks for production fixes, enhancements, or modernization activities. Perform detailed root‑cause analysis for recurring technical and business‑related issues to mitigate future risks. Identify gaps in monitoring and improve logging mechanisms for better root‑cause analysis. Create detailed system‑level artifacts, including design documentation, solution proposals, workflow diagrams, and technical documentation. Respond to and resolve incidents, service requests, and technical issues, escalating to appropriate teams as needed. Participate in on‑call and weekend support rotations for patching activities, software releases, and incident management. Develop and maintain strong customer relationships by providing transparency, addressing pain points, and supporting innovative IT service enhancements. Maintain high‑quality software development standards to support functionality, usability, reliability, availability, and security. Work within an agile development process, collaborating across IT and business functions to iterate on strategic deliverables. Recommend continuous improvements by monitoring and evaluating architecture and design principles across the IT and business teams, identifying the need for process enhancements. Liaise with key business partners to ensure solutions meet business needs while aligning with architectural roadmaps. Qualifications Bachelor’s degree in computer science, engineering, or a related field. 5+ years of experience in IT production support, software development, business systems analysis, or a similar role. Design‑centered thinking focused on problem definition. Solid knowledge of SQL, including writing and debugging complex queries. Hands‑on experience troubleshooting and resolving issues in Java, Angular, React, Node JS, Apache Camel, Python, or TypeScript applications. Cloud experience is an asset. Experience troubleshooting issues related to MQ channels. Familiarity with IT service management (ITSM) tools and frameworks, such as ITIL. Exceptional analytical, communication, and interpersonal skills, with the ability to interpret complex business needs and translate them into technical concepts. Experience with insurance systems and integrations (underwriting, claims, actuarial, finance) is an asset. Benefits Competitive base compensation and annual performance bonus. Medical and dental benefits. Company‑funded pension plan, matching RRSP, TFSA, and/or non‑registered savings plans. Flexible hybrid work model, with the option to work remotely from a home office. Work‑from‑anywhere days and a collaborative, inclusive workplace culture. Throughout the selection and hiring process, we encourage candidates to request accommodation to meet their individual needs. At Sagen, we are committed to building a diverse and inclusive workplace; all employees are welcomed, respected, and empowered to be their authentic selves. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2nn4d2