Auto Claims Appraisal Team Leader (Oakville)

Lead a dedicated team in Aviva Canada as an Auto Claims Appraisal Team Leader with a focus on customer-driven service. Enhance team capabilities while ensuring compliance and excellence in service delivery. In this role, you'll motivate and support Technical Specialists and appraisers to establish a customer-first culture. You'll be responsible for coaching, reviewing claims for accuracy, and implementing action plans for team development. Collaborate closely with the Senior Claims Leader to drive claims initiatives and foster effective communication among your team members. Key Responsibilities: - Motivate and coach team for superior customer service - Review claims transactions for accuracy and authority - Build team skills and address knowledge gaps - Manage claims escalations proactively and efficiently - Conduct ride-alongs, file audits, and claim reviews Requirements: - Experience with appraisal processes and customer service - Solid coaching and interpersonal skills - Ability to analyze data for performance improvement - Familiarity with compliance and service targets - Excellent relationship-building with internal partners Be the driving force in delivering exceptional customer service through effective team leadership in Aviva Canada's Auto Claims department. Apply on Kit Job: kitjob.ca/job/2podzq