Front Desk Supervisor - Union Job Posting (Fernie)

Start Date: ASAP Starting Wage: $25.00 Expectations & Responsibilities: In your position of Front Desk Supervisor , you will: monitor weekly payroll and send weekly payroll update to manager for review, discussion and action review the schedule and ensure staff adhere to it. Inform and discuss with manager as needed any changes, lateness, missed shifts responsible for training new front desk & night audit staff be the point person for receiving guest complaints and feedback, and dealing difficult guests. Escalate to the manager as needed assist in the training of porter and concierge staff take part in daily crew talks and operations meetings be available to receive and help monitor employee issues & concerns complete hotel reservations, maintain current bookings and enforce cancellation policies complete guest check-ins, room reservation modifications, and guest check-outs coordinate with the maintenance and housekeeping team to ensure guest inquiries are handled in timely fashion respond to guest communications via phone or online assist in room checks once housekeeping has finished (Porter Primary) sell lift tickets, ski/board repair packages, snow lessons, dinner reservations, spa appointments, and any other hotel or ski packages as needed by the business and/or guests (Concierge Primary) perform start and end of day procedures produce and distribute the morning housekeeping report out of our central reservation system (Housekeeping Supervisor Primary) produce reports as required for housekeeping and maintenance out of central reservation system and other systems (Housekeeping & Maintenance Supervisor Primary) keep the front desk area clean of debris and clutter to be in secure working order run room master reports and end of night audit count float, print Moneris reports, and balance cash outs create welcome packs for guests respond to requests on Akia take payments from OTAs, Inntopia, and central reservation complete pre-arrival calls for guests checking in call local cab companies or shuttles to assist guests getting a ride (Porter Primary) valet ski equipment in winter and assist with access to ski lockers (seasonal) (Porter Primary) take skis from front desk to ski valet as needed (Porter Primary) know and adhere to the policies, rules, and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook Be trained in, know and follow all safe work procedures included in the Safety Management Program complete other fair and reasonable tasks as requested by management to ensure the smooth operation of the hotels Apply on Kit Job: kitjob.ca/job/2neqhv