Front Desk Supervisor - Union Job Posting (Fernie)

Front Desk Supervisor - Union Job Posting - monitorweekly payroll and send weekly payroll update to manager for review, discussionand action - review theschedule and ensure staff adhere to it. Inform and discuss with manager as neededany changes, lateness, missed shifts - responsiblefor training current front desk & night audit staff - be thepoint person for receiving guest complaints and feedback, and dealing difficultguests. Escalate to the manager as needed - assist inthe training of porter and concierge staff - take partin daily crew talks and operations meetings - beavailable to receive and help monitor employee issues & concerns - completehotel reservations, maintain current bookings and enforce cancellation policies - completeguest check-ins, room reservation modifications, and guest check-outs - coordinatewith the maintenance and housekeeping team to ensure guest inquiries arehandled in timely fashion - respond toguest communications via phone or online - assist inroom checks once housekeeping has finished (Porter Primary) - sell lifttickets, ski/board repair packages, snow lessons, dinner reservations, spaappointments, and any other hotel or ski packages as needed by the businessand/or guests (Concierge Primary) - performstart and end of day procedures - produceand distribute the morning housekeeping report out of our central reservationsystem (Housekeeping Supervisor Primary) - producereports as required for housekeeping and maintenance out of central reservationsystem and other systems (Housekeeping & Maintenance Supervisor Primary) - keep thefront desk area clean of debris and clutter to be in safe working order - run roommaster reports and end of night audit - countfloat, print Moneris reports, and balance cash outs - createwelcome packs for guests - respond torequests on Akia - takepayments from OTAs, Inntopia, and central reservation - completepre-arrival calls for guests checking in - call localcab companies or shuttles to assist guests getting a ride (Porter Primary) - valet skiequipment in winter and assist with access to ski lockers (seasonal) (PorterPrimary) - take skisfrom front desk to ski valet as needed (Porter Primary) - know andadhere to the policies, rules, and protocols outlined in the Resorts of theCanadian Rockies Employee Handbook - Be trainedin, know and follow all safe work procedures included in the Safety ManagementProgram - completeother fair and reasonable tasks as requested by management to ensure the smoothoperation of the hotels About Us By joining RCR, you will become part of a passionate and dedicated team that works together to provide our guests with the best vacation and recreation experience possible. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2o8xvh